Privacy Statement

Privacy Statement

Hey Frog Pty Ltd would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data.

Information collected by Hey Frog Pty Ltd

Your contact information, including:
  1. Named individuals
  2. Telephone
  3. Fax numbers
  4. Email addresses
  5. Information about what services you have ordered from Hey Frog Pty Ltd
  6. Information about what services you have enquired
  7. Your interest in receiving Hey Frog Pty Ltd email newsletters
  8. Correspondence between you and Hey Frog Pty Ltd
  9. A customer relationship management system in which employees might write details of conversations
  10. Encrypted credit card details
  11. Your accesses to our websites

What Hey Frog Pty Ltd does with your information

  • We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the domain name registries. Occasionally we may be required to provide your name to a business partner if you are the winner of a competition, so they can register the recipient of that prize. These instances will be detailed in our competition terms and conditions.
  • We do provide aggregate data to third parties
  • We will contact relevant people to communicate billing and technical issues
  • We store website data and email queued on our servers, only for use as back-up data should it be required
  • We may customise our email newsletters and communications to reflect your interest in a particular service
  • We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Hey Frog Pty Ltd
  • We store encrypted credit card details to allow us to process the subscriptions to our services
  • We monitor and store your online requests for webpage’s and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)

Email communications

As a customer of Hey Frog Pty Ltd you will receive occasional email communications from Hey Frog Pty Ltd that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. If you have any questions about our privacy policy, please feel free to contact us.